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GDPR Compliance / Privacy Policy

This Privacy Policy explains how Deep Voice AI Limited ("we", "us", "our") processes personal data when providing AI Business Agent services ("Services") to our business clients ("Clients"). It is written to meet the transparency requirements in UK GDPR / EU GDPR, including where we use data and techniques for profiling, automated decision‑making and model training.

1. Who is the controller?

For Client contacts and for personal data processed to improve our Services and models, we act as data controller. For interactions where we process personal data strictly on documented instructions from a Client (for example, handling that Client's customer conversations), we usually act as processor and the Client remains controller. The relevant role will be set out in our contract / data‑processing agreement.

  • Legal entity: Deep Voice AI Limited
  • Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
  • Email: info@deepvoiceai.co

2. Categories of personal data we process

Depending on configuration and channel (voice, chat, contact forms, integrations), we may process:

  • Identification and contact data: name, email, phone number, customer ID, account references.

  • Interaction data: call audio, transcripts, chat logs, timestamps, channel identifiers, agent IDs.

  • Context and metadata: issue type, queue, outcome tags, satisfaction scores, notes added by staff.

  • Technical data: IP address, device/browser info, log files, identifiers for security and fraud monitoring.

  • Profiling attributes derived from interactions: communication patterns, topic clusters, likely intent, churn or satisfaction indicators.

3. Purposes and legal bases

We use personal data for the purposes and legal bases below (under UK/EU GDPR Articles 6 and 22):

  • Provision of AI Business Agent Services
    Legal basis: performance of contract with the Client or legitimate interests.

  • Training, evaluation and improvement of models and agents
    Legal basis: legitimate interests in improving and securing our AI models and Services.

  • AI profiling, performance monitoring and trend analysis
    Legal basis: legitimate interests.

  • Automated decision‑making
    Where a Client configures use‑cases that may have significant effects, we will ensure an appropriate legal basis.

7. Your GDPR / UK GDPR rights

Depending on the circumstances and whether we act as controller or processor, individuals have the right to:

  • access their personal data and receive a copy
  • request correction of inaccurate or incomplete data
  • request erasure ("right to be forgotten") in certain situations
  • request restriction of processing
  • object to processing based on legitimate interests, including profiling for analytics or marketing
  • data portability for information provided to us in a structured, commonly used and machine‑readable format
  • withdraw consent at any time where processing is based on consent
  • lodge a complaint with a supervisory authority (e.g. ICO in the UK or their local data‑protection authority)

For most service interactions we process data on behalf of a Client. In those cases, individuals should address their requests to the relevant Client as controller; we will support the Client in responding.