Terms & Conditions

You may use the Services only on behalf of a business or organisation and you confirm you have authority to bind that entity.
You are responsible for keeping account credentials safe and for all activities under your account.

Our platform enables businesses to deploy AI Business Agents that can perform "agentic" tasks (for example: answering customer queries, triaging service enquiries and raised tickets, handling scripted workflows, translating between languages, resolving issues, escalating to other Business or human agents, or integrating with third‑party tools).
Industry‑specific pages on the site describe typical use cases only; they are not legal, financial or professional advice and results may vary depending on configuration and data.
You are responsible for carrying out your own research when reading the content on our website and making decisions based on that content.

Subject to these Terms and payment of applicable fees, we hereby grant you a non‑exclusive, non‑transferable, revocable licence to access and use the Services for your internal business purposes.
For the avoidance of doubt this means that any Service or Services you engage with us on and obtain for use in your business cannot be employed in a different business irrespective of whether that second (or other business(es) are) is part of a group setup or a subsidiary business or a different unrelated business owned by the founder and or owner of the business that you are from represent are on behalf of and or represent.
You must not:
- Duplicate the Business Agent;
- reverse engineer, decompile or attempt to extract source code;
- attempt to train the Business Agent using new data;
- use the Services to build a competing product;
- use the Services in any unlawful, harmful, discriminatory or abusive manner;
- attempt unauthorised access to our systems or those of our providers.

You retain ownership of all data, prompts, content and other information you or your users provide to the Services ("Customer Data").
You are responsible for obtaining all rights, consents and notices needed for us to process Customer Data in order to deliver the Services.
Once you have provided this Customer Data to us you have implicitly and directly given us the authority to use this Data for the purposes agreed with you at the time that you gave it for the periodicity stated within the governing commercial agreement on which the giving was based and required within.
AI‑generated outputs are produced automatically based on your inputs and other technical factors. You are responsible for reviewing outputs before relying on or acting on them and your use of the outputs after provision to you signifies to us that you have reviewed and accepted those outputs prior to use.

The Services may interact with third‑party platforms, APIs or data sources (e.g. CRMs, ticketing systems, recording applications, messaging tools). Your use of such services is governed by the relevant third‑party terms that you agreed with those third parties at the time of engaging them and taking out that service with those third parties, not these Terms in the document you are reading.
We are not responsible for any unavailability or change to third‑party services and any such planned or unplanned unavailability of third party services or changes brought about by those third parties impacting on the services we are engaged to provide to you will not produce or result in a breach of our terms of provision of such services.

Pricing, billing intervals and any usage limits are set out in the applicable order form, proposal or plan selection.
Fees are exclusive of VAT and other applicable taxes.
Fees are payable at the periodicity stated within the billing schedule of the Agreement agreed at the outset of the service provision.
Late payments may result in suspension or termination of access to the Services and any failure to pay the required amounts may result in legal action to secure payment.

We aim to provide a reliable and secure service but do not guarantee uninterrupted or error‑free operation.
We may modify or improve features from time to time and we reserve the right to make those changes without notice e.g. in applying a security update.
Material changes will be communicated via the website or email where reasonably practicable.

Industry pages (e.g. Customer Service, Quick Service Restaurants, Healthcare, Education) may describe example workflows. Where shown, they give you an idea of a typical workflow which may not be the same as in your own organisation or business.
You must ensure your actual use complies with all applicable laws, sector regulations, industry body and professional association standards, internal and external brand guidelines and internal policies and you remain responsible and accountable for this compliance.
You must not use the Services to process special categories of personal data (e.g. health, biometric, political opinions) unless we have expressly agreed in writing and appropriate safeguards are in place.

We and/or our licensors own all intellectual property rights in the Services, documentation, models, software and underlying technology.
Except for the limited licence in section 4, no rights are granted to you and no assumption of additional rights can be made.
You grant us a non‑exclusive licence to use Customer Data solely to provide, maintain, secure and improve the Services, as described in our Privacy Policy.

Each party must keep the other party's non‑public information confidential and use it only for the purposes of the relationship, subject to usual exceptions (information that is public, received lawfully from a third party, or required by law to be disclosed).

The Services are provided "as is" and "as available". We do not warrant that outputs will be accurate, complete or suitable for any particular purpose.
To the fullest extent permitted by law, we exclude all implied warranties, including merchantability, fitness for a particular purpose and non‑infringement.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or any other liability that cannot be excluded by law.
Subject to the above, we will not be liable for:
- loss of profits, revenue, business, data, or goodwill; or
- loss of reputation, impact on brand or image; or
- indirect or consequential loss.
Our total aggregate liability arising out of or in connection with the Services in any 12‑month period will not exceed the total fees paid by you in month one of this 12 months to us for the Services during that period.

These Terms apply for as long as you access the website or use the Services.
Either party may terminate an ongoing subscription by giving written notice in accordance with the terms stated in the Agreement for the provision of that service.

Terms of Service