Regulatory compliance audit monitor
Traditional quality assurance can only manually review a tiny fraction — historically 1–3% — of recorded calls. For UK insurers under FCA and PRA supervision, that leaves a large blind spot on script compliance, disclosure clarity and the fair treatment of vulnerable customers, where failures carry real regulatory consequence.
97%+ of calls never reviewed; compliance issues surfacing late, at audit rather than at the point of the call; regulatory exposure that is hard to see coming.
Customers — including vulnerable ones — potentially not receiving the disclosures or treatment the rules require.
An agent processes recorded-call audio across the whole population rather than a sample, flagging potential compliance issues — missed disclosures, script departures, vulnerability indicators — to compliance managers for human review and coaching. It is a monitoring aid: it does not make the regulatory determination, which remains with qualified compliance staff.
Designed to widen audit coverage from a small sample toward the full call population and to surface potential issues sooner — supporting, never replacing, the compliance team’s judgement and the firm’s FCA/PRA obligations.
A better chance that every customer receives the disclosures and fair treatment the rules require.
