Processing, fulfilment & supply

The agent passes the captured order straight into the POS and kitchen display, structured and priced, with no manual re-keying. The order the customer gave is the order the kitchen sees.

The agent takes the order, then hands payment to a compliant, dedicated payment route — it never captures, reads back, stores or processes raw card data itself, keeping card details out of the conversation path entirely. Payment is completed through the venue’s existing PCI-compliant provider.

The agent consolidates ordering across phone, own-site and connected aggregators into one flow that lands in the POS, reducing the number of separate devices and manual re-entries staff must manage during service.

Working from the venue’s own stock data and reorder points, the agent places routine restock orders with established suppliers and keeps the ordering moving. It acts on the inventory data the venue already holds — it is not itself an inventory-management system — and a human approves anything non-routine: a new supplier, a price change, or an unusual quantity.

The agent tracks expected deliveries against what was ordered, flags late or short ones early, and handles the routine chase with suppliers — escalating to a human when a delay threatens service so it can be managed before, not during, the rush.